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Step-by-step: resolving a dispute with your landlord

  1. Identify the problem

    Write a short summary of what is wrong and since when.

  2. Re-read your lease

    Find the sections that apply.

  3. Check local rules

    Look up your state and city tenant rules or ask a tenant organization.

  4. Gather evidence

    Collect photos, messages, receipts and dates.

  5. Send a written request

    Describe the problem, what you want and a reasonable deadline.

  6. Keep paying rent

    Unless you have confirmed a legal right to withhold, keep paying on time.

  7. Follow up

    If no response, send a second written notice.

  8. Contact outside help

    Call code enforcement for health or safety issues.

  9. Seek mediation

    Many areas offer free or low-cost landlord-tenant mediation.

  10. Consider legal options

    Talk to legal aid or a lawyer about small claims or other actions.