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Talking to your landlord

Good communication solves many problems.

Stay calm

Keep messages short, polite and factual.

Suggest a fair fix and timeline.

Confirm phone conversations with an email.

Keeping a paper trail
Good records are the single most useful tool in any landlord-tenant problem. They turn "he said, she said" into facts you can point to.
Follow-up schedule
Use this schedule as a rough guide for staying on top of a landlord-tenant issue. Adjust it to any deadlines in your paperwork, which always come first.
Sample conversation about a repair
An example of a calm repair conversation.
Step-by-step: resolving a dispute with your landlord
Write a short summary of what is wrong and since when.